Frequently Asked Questions
Everything you need to know about our artisanal roasts and delivery.
How fresh is the coffee I will receive?
We roast in small batches daily. Every bag is marked with a 'Roast Date' to ensure you receive your beans at their peak flavor profile, typically within 48 to 72 hours of roasting.
Do you offer pre-ground coffee or only whole beans?
We offer both! You can select 'Whole Bean' for maximum freshness or choose from various grind sizes including Espresso, Drip, or French Press to suit your brewing method.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping usually takes 3-5 business days depending on your location, while express options are available at checkout.
What is your return policy for food items?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if there is an issue with your order or you are unsatisfied with the quality, please contact us within 7 days for a resolution.
How should I store my Toffee Coffee beans?
To maintain freshness, store your coffee in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture can compromise the delicate oils and flavors.
Do you offer subscription discounts?
Yes, our 'Brew Master' subscription service allows you to save 15% on every order. You can customize your delivery frequency and cancel or pause at any time.